Terms of sale

General Terms and Conditions of Sale

Article 1 – Purpose

The purpose of these General Terms and Conditions of Sale is, on the one hand, to inform any potential consumer of the terms and conditions under which the seller (“BINET-PAPILLON”) sells and delivers the products ordered and, on the other hand, to define the rights and obligations of the parties in connection with the sale of products by BINET-PAPILLON to the consumer (the “Buyer”). They apply, without restriction or reservation, to all sales of products offered by BINET-PAPILLON on its website https://binet-papillon.com/ (hereinafter the “Website”).

Consequently, placing an order for a product offered for sale on the BINET-PAPILLON Website implies full and complete acceptance of these General Terms and Conditions of Sale, which the Buyer acknowledges having read prior to placing the order.

Products are offered for sale with free delivery in metropolitan France for all orders of €50 or more, and with shipping costs displayed after validation of the cart for any other destination.

For the purposes of these General Terms and Conditions of Sale, the Buyer and BINET-PAPILLON are referred to individually or collectively as the “Party” or the “Parties”.

Prior to placing an order, the Buyer declares that:

  • the purchase of products on the BINET-PAPILLON Website is not directly related to any professional activity and is limited to strictly personal use;
  • they have full legal capacity to enter into commitments under these General Terms and Conditions of Sale.

BINET-PAPILLON sells the products on its Website on a retail basis to end consumers only. Any order that clearly does not correspond to a retail sale and, more generally, any fraudulent or presumed fraudulent order will be considered null and void by BINET-PAPILLON.

BINET-PAPILLON reserves the right to modify these General Terms and Conditions of Sale at any time. However, the General Terms and Conditions of Sale applicable to an order placed by a Buyer on the BINET-PAPILLON Website are those accepted by the Buyer at the time the order is placed.

Article 2 – Company identity

Name: LABORATOIRE IDS – BINET-PAPILLON
Address: 5 rue de la Banque – Galerie Vivienne
Postcode: 75002
City – Country: Paris – France
SAS (simplified joint-stock company) with a share capital of €360,000, registered with the Auch Trade and Companies Register (RCS) under number 501 709 836 00040

Article 3 – Formation of the contract and orders

3.1 Prices
The selling prices of products on the BINET-PAPILLON Website, shown in euros, are those in force at the time the Buyer records the order. BINET-PAPILLON may change the selling prices of its products at any time. Any such change will be notified to the Buyer before any order is placed.

Shipping costs will be shown before the Buyer validates the order.

For metropolitan France, shipping is free for orders of €50 or more, and for Europe, for orders of €100 or more. For the rest of the world, shipping costs are calculated for each destination and displayed before payment is validated.

Prices include the French Value Added Tax (VAT) applicable on the day of the order, and any change in the applicable rate will automatically be reflected in the price of products sold by BINET-PAPILLON on its Website.

3.2 Product characteristics
In accordance with Article L. 111-1 of the French Consumer Code, the Buyer may, prior to placing an order, consult on the BINET-PAPILLON Website the essential characteristics of the product(s) they wish to order.

The Buyer may select one or more products from the various collections offered on the BINET-PAPILLON Website.

Offers presented by BINET-PAPILLON are valid while stocks last.

BINET-PAPILLON may modify the range of products offered for sale on its Website at any time, without prejudice to orders already placed by the Buyer.

3.3 Orders
Any order implies acceptance of these General Terms and Conditions of Sale, without prejudice to any specific contractual conditions agreed between the Parties.

The Buyer is able to check the details of their order and correct any errors. Once the Buyer confirms the order by clicking the “Confirm” button, they are deemed to have knowingly accepted these General Terms and Conditions of Sale, as well as the prices, volumes and quantities of the products offered for sale and ordered.

The order validated by the Buyer will be confirmed by BINET-PAPILLON. The sale will only be considered final once BINET-PAPILLON has sent the order confirmation to the Buyer and has received full payment of the price.

BINET-PAPILLON recommends that the Buyer keep the information contained in the order confirmation sent by BINET-PAPILLON, on paper or in electronic form.

Article 4 – Payment

Payment must be made by the Buyer when placing the order online. Under no circumstances may the sums paid be considered as deposits or down payments. All orders are payable in euros, including all taxes and mandatory contributions.

To pay for their order, the Buyer may use the following payment methods: bank card and PayPal account.

The bank cards accepted on the BINET-PAPILLON Website are those accepted by our secure financial partners, in particular Stripe and PayPal.

BINET-PAPILLON gift vouchers are not valid at BINET-PAPILLON resellers.

The Buyer guarantees to BINET-PAPILLON that they hold the necessary authorisations to use the payment method chosen for their order at the time the order is recorded.

BINET-PAPILLON reserves the right to suspend or cancel the execution of any order and/or delivery, whatever its nature and stage of execution, in the event of non-payment or partial payment of any sum owed by the Buyer, a payment incident, or fraud or attempted fraud relating to the use of the BINET-PAPILLON Website.

Penalties equal to the legal interest rate plus five points shall automatically apply to unpaid amounts after a period of ten days following the payment date, or upon notification of the rejection of a bank payment for any other payment method. Delivery of any new order may be suspended in the event of late or partial payment of a previous order, notwithstanding the provisions herein.

BINET-PAPILLON reserves the right to request a photocopy of the Buyer’s identity card and/or, where applicable, bank card (front only) for any payment by bank card.

As part of the fight against online fraud, information relating to your order may be passed on to any third party authorised by law or appointed by BINET-PAPILLON, solely for the purpose of verifying the Buyer’s identity, the validity of the order, the payment method used and the intended delivery.

To ensure the security of bank card payments, the Buyer must provide the online payment provider chosen by BINET-PAPILLON with the card verification value (CVV) shown on the back of the bank card used.

BINET-PAPILLON uses the secure payment tools Stripe and PayPal, so that the information transmitted is encrypted by software and no third party can access it while it travels across the network. Payment security relies on the authentication of the Buyer and the confidentiality of all data. To guarantee this security, Stripe and PayPal use proven cryptographic techniques and comply with the various banking regulations applicable in France.

Article 5 – Delivery and receipt

5.1 Delivery conditions

5.1.1 General rules
Products subject to a final order by the Buyer will be delivered to the delivery address provided by the Buyer when placing the order.

By default, invoices are sent by email to the email address provided by the Buyer when registering on the BINET-PAPILLON Website.

Failing compliance with the contractual conditions described below, no claim by the Buyer can be accepted.

5.1.2 Delivery characteristics (excluding purchases of samples and discovery sets)
Upon delivery, if you are present, the carrier will hand your parcel to you in person. If you are absent, the Buyer or recipient of the order will receive a delivery notice allowing them to collect the products ordered from the nearest collection point indicated on the notice, within a period of fifteen days.

The Buyer or recipient of the products ordered is invited to check the apparent condition of the products upon delivery.

In the event of an apparent anomaly (damage, missing product compared with the delivery note, damaged or broken parcel or product, etc.) observed upon delivery in the presence of the carrier’s agent, the Buyer or recipient of the products ordered must follow the carrier’s procedure, in particular by reporting the damage or shortcomings observed, issuing claims and reservations, and refusing the delivery after immediately recording the anomaly with the carrier’s agent.

The Buyer or recipient of the products ordered has 3 clear days from receipt of the order to notify the carrier, by registered letter with acknowledgement of receipt, of any incident relating to the condition or contents of the parcel delivered. They are also invited to report the problem to BINET-PAPILLON by immediately emailing BINET-PAPILLON customer service: contact@laboratoire-ids.com

5.2 Delivery
For any order confirmed Monday to Friday (excluding public holidays) on the BINET-PAPILLON Website, the order will be prepared on the same day or the following day, subject to availability, generally resulting in shipment within 2 days.

Delivery times then apply, which for France only (no guaranteed times for international orders) are 5 working days or less.

Should the delivery time exceed 7 days, and should this not be due to force majeure, the Buyer may cancel their order by registered letter with acknowledgement of receipt sent to BINET-PAPILLON – Cancellation Department – Galerie Vivienne – 5, rue de la Banque – 75002 Paris – France, or by email: contact@laboratoire-ids.com.

BINET-PAPILLON will then carry out an investigation with the carrier concerned before refunding the products ordered and not delivered.

The Buyer may exercise this right of withdrawal for failure to deliver within the contractual time limits within a maximum of sixty working days from the expiry of the maximum delivery time indicated for the products. All sums paid by the Buyer will then be returned, provided the entire order is returned, in the form of a credit note or refund, at the Buyer’s choice, as soon as possible and no later than thirty days after the date on which the Buyer exercised their right to cancel the order.

5.3 Delivery issues
Once the parcel has been handed over to the carrier, the carrier is responsible for the goods. In the event of a delivery problem (parcel not received), the Buyer must contact the carrier in order to file a claim with its services.

BINET-PAPILLON cannot under any circumstances be held liable in the event of a dispute with the carrier concerning a delivery problem.

Article 6 – Right and period of withdrawal

In accordance with Article L. 121-20 of the French Consumer Code, the Buyer has a period of 14 (fourteen) clear days from the day on which they or the recipient of the order receive it, to return the entire order at their own expense and obtain, at the Buyer’s choice, an exchange of the products, a credit note or a refund of the amount of the order, excluding shipping costs.

Products must be returned to BINET-PAPILLON following one of the procedures described in Article 7 below.

Article 7 – Return of products

Products delivered may be returned by the Buyer to BINET-PAPILLON under the conditions and according to the instructions detailed below. Products must be returned to BINET-PAPILLON in perfect resaleable condition or in their original condition (packaging, accessories, instructions, etc.).

7.1 Return by parcel or post
BINET-PAPILLON accepts the return by parcel or post of any item purchased on https://binet-papillon.com/ provided it is returned to BINET-PAPILLON within 14 (fourteen) days of the date on which the Buyer received the order.

Return shipping costs are borne by the Buyer, except where the products delivered do not conform to the order.

In the event of an exchange, the costs of a new delivery of products are borne by the Buyer.

To return a product, the Buyer must follow these instructions:

  1. Use the original packaging to return the product(s).
  2. Send the parcel by registered post with acknowledgement of receipt to the following address:

BINET-PAPILLON
For the attention of the E-Store Returns Department
5 rue de la Banque – Galerie Vivienne
75002 Paris – France

BINET-PAPILLON does not accept parcels sent carriage forward. All risks relating to the return of the product are borne by the Buyer.

Article 8 – Retention of title

BINET-PAPILLON retains full ownership of the products sold until full payment of the price has been received, including principal, costs, taxes and mandatory contributions.

Article 9 – Liability

BINET-PAPILLON cannot be held liable for any indirect damage that may arise from the purchase of the products. Likewise, BINET-PAPILLON’s liability under these General Terms and Conditions of Sale cannot be engaged in the event of force majeure as defined by the French courts.

Article 10 – Partial invalidity

If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or declared as such pursuant to a law, a regulation or a final decision of a competent court, the other provisions shall retain their full force and effect.

Article 11 – Non-waiver

The fact that one of the parties does not invoke against the other party a breach of any of the obligations set out in these General Terms and Conditions of Sale shall not be interpreted, for the future, as a waiver of the obligation in question.

Article 12 – Applicable law and competent jurisdiction

Sales of products by BINET-PAPILLON are governed by French law. Any dispute relating to the existence, interpretation, performance or termination of the contract concluded between BINET-PAPILLON and the Buyer, even in the event of multiple defendants, shall, failing amicable settlement, fall under the exclusive jurisdiction of the courts of Auch.

Article 13 – Promotional sampling operations

BINET-PAPILLON periodically offers, directly or through advertising campaigns, the opportunity to receive free samples or samples at cost price. As these sampling campaigns are sometimes victims of their own success, BINET-PAPILLON reserves the right to limit the number of shipments and requests per day to xx requests (quantity xx announced in the promotional offer).

Article 14 – Data protection

The personal data collected by BINET-PAPILLON when the Buyer places an order is necessary for the management of the order by BINET-PAPILLON and its service providers and may be used, subject to the rights exercised by the person concerned, to inform them of products or services provided by BINET-PAPILLON and/or its business partners.

In accordance with the amended French Data Protection Act No. 78-17 of 6 January 1978 (“Informatique et Libertés”), the Buyer and the recipient of an order have the right to access, rectify or delete data concerning them processed by BINET-PAPILLON, as well as the right to object to the processing of such data for direct marketing purposes. By default, these rights may be exercised with BINET-PAPILLON by post addressed to BINET-PAPILLON Customer Service – 5 rue de la Banque, 75002 Paris, by email: contact@laboratoire-ids.com, or via the “Contact us” section of the BINET-PAPILLON Website.

By placing an order with BINET-PAPILLON, the Buyer may also be informed of BINET-PAPILLON offers by email, unless they object. Three types of email may be sent:

  • newsletters;
  • event emails;
  • personalised offer emails.

If the Buyer no longer wishes to receive these messages, they may inform BINET-PAPILLON at any time by post addressed to BINET-PAPILLON Customer Service – 5 rue de la Banque – Galerie Vivienne, 75002 Paris, by email: contact@laboratoire-ids.com, via the “Contact us” section of the BINET-PAPILLON Website, or via the unsubscribe link at the bottom of each email sent by BINET-PAPILLON. In the event of any problem in this regard, the Buyer may contact BINET-PAPILLON customer service.